Let Your Voice Be Heard by Signing the Petition Below!!
Crystal,
See my story on the homepage
Aaron Wang,
Not a very big fan of Sony Vaio....my friend had a horrible experience with hers....
Maxim,
Sony sux so bad
Gregory Taylor,
I am a computer repair technician and manager for a store in the Seattle Area. Among certain computers I specialize in, including HPC clusters, servers and workstations, I also specialize in Laptop repairs and component level work. Aside from HP, Sony has to have the absolute worst laptops I have ever encountered. Their VAIO brand of laptops feature poorly made and poorly designed FoxConn motherboards that, given the extremely cheap components, I am surprised even work right out of the box. One of the biggest obstacles I deal with is in regards to cracked screens on Sony VAIO Laptops, as well as vibration damage to hard drives on their laptops. When someone cracks a screen, 9 out of 10 times it shorts the fuses on the motherboard rendering the backlight useless. Sometimes it does even further damage causing total failure of the entire backlight circuit on the motherboard and damaging the GPU, rendering the laptop useless. The issue with the hard drives have to do with the fact that despite the extremely high prices of Sony VAIO laptops, they offer no shock protection for their hitachi or toshiba drives that they feature, creating a situation where you have an extremely thin and fragile laptop that you have to practically baby to prevent head crashes, scratched platters or dead sectors within 6 months of purchasing the laptop. Sony VAIO is the 2nd worst brand of laptops ever. Right under HP.
Bruna Rocha,
I am extremely disappointed in SONY. My computer has not been working for three weeks. On looking for help on their website, I came across tasteless jokes such as "SONY doesn't cover breakages due to acts of God". When you're desperate, trying to get your computer to work, this just isn't funny. Trying to find the right contact number on their website is not straightforward, and once you do find it, it's an expensive number to call, after which you are left on hold for several minutes. When I finally got through I was informed that because of an update to their system, they couldn't give me much information and the operator I spoke to "promised" to call me back, which she never did. To make matters worse, they ask you to answer a questionnaire after the call - while you are paying through the nose for it! All they finally did was recommend a pick up service for out-of-warranty computers, ignoring my email with complaints. I gave up on them. All I can now say is, don't commit my mistake, don't buy a SONY VAIO!!!
Nik,
I have 2 sony vaio's (circa 2011) and both of them suffer from the same problem....they are possessed. They decide to boot randomly. Absolute junk. The golden days of sony are over. In my mind, Sony is equated with "junk". Both of my alienware comps. run flawlessly. I'm sorry sony, however, after decades of loyalty (TV, audio, comps...etc.) I will not purchase anything more from your company. Later...and enjoy the ride to the bottom.
Barbara Grossmann,
Poor componets, Sony makes crap!
Liam Sheerin,
I only hate Vaio because I bought one. I paid £2000 for a Vaio Z. The screen crapped out, They replaced it with a lower res screen and damaged it in the process. They then replaced the incorrect screen and damaged the lid and now I get a double click for every single. Oh, they will repair it again but they won't give a refund. They tried to send me a charge to apologise: they fucked this up as well, twice. Dreadful twats
xxxxxxxx,
I bought a Cyber-shot camera 10 months ago. Within two months to shutter wouldn't open unless I touched it. A month later the latch that keeps the battery and memory card in would open when put down. About a month later the dial (to change from flash to no flash, to memory to options, etc) became unhinged and turned. Basically so if I wanted to look at my pictures I had to click the button for flash. Recently I dropped the camera from about 2 1/2 feet from the group and that was the end of it. The lens would not retract and the shutter would not open.
So, I called Sony, they said so long as I can prove I bought it less than a year ago they can repair it for me and all I have to do is pay for shipping! Wow, what a great deal I thought. So I spend the money to ship it to Texas where 4 weeks later they call and say they can't fix it because the damage is too severe. I said, well your representative did NOT make it clear to me that this would be a problem, in fact she made it sound like everything was great! They said sorry, bye. I said, NO, I want a refund on my shipping and to talk to someone else. After refusing to transfer me to another person on the phone I hung up and called another number and spoke to someone else who told me the best they could do was give me a 50% off coupon for another Sony camera and that I should be receiving that via e-mail soon. I said, 'Fine'. The next day they call and say, actually we meant 15% not, 50%. Obviously I was livid and said forget the coupon I want a refund on the shipping, my shit camera sent back and I will be buying an Olympus Camera. Thanks. Bye.
Aditya Jaiswal,
Today I got really pissed off with my Vaio laptop and just out of seer frustration typed in the browser search "Sony Vaio Sucks" and wolla!!!! I am not the only one. Have this vaio laptop since last 4 years and it has never worked properly. Only after the first few months the display problems started and when I contacted the support guys they asked for as much as the laptop itself to repair!! I got temporary fix from outside and in few months the problem's back. And in my recent search found that it a very common problem and is due to some fucked up Nvidia card which Sony tried to hide. Never in my life I am going to spend a single penny on Sony product again. SONY VAIO SUCKS BIG TIME
xxxxxxxx,
I hate Sony Vaio too!!! E series is horrible.
xxxxxxxx,
Sony Vaio absolutely SUCKS! This is my first Sony Product and I will NEVER purchase another Sony product again. Unfortunately a friend recommended this computer to me and claimed it would last me many years to come. WRONG! Everything on this website is 100% True. They charge an exorbitant amount of money for a product that is defective, and they do not stand behind their products. I purchased a Sony Vaio VGN-FW590F3B in March 2010 a few months ago the computer stopped charging. Sony has a really defective design and placed the port for the power cord in the hinge of the lap top. I called Sony today because I feel they should repair the computer and I should not incur an additional repair cost because the product is defective. First off their website does not even recognize the model number. The agent on the line said that I could pay to ship the laptop in to have it analyzed for a Service fee but most likely the problem is a "hardware or motherboard" issue and the repairs are costly and exceed 0. So basically I need to buy another computer. How can Sony treat customers like this!? 00 for a computer that lasted 2 years? Ridiculous! Sony is a terrible product with terrible design and terrible customer service. Do not purchase any Sony products. You will regret it and so will your bank account!
Arjun Puri,
15 month old TV bought for 2000 dollars and the LCD panel is defective; TV won't come on. They will give me 300 bucks off a new TV and were very rude about even that. Never buy them.
Allie Shepherd,
This computer has been hell since the day I opened it. I am so disappointed that I was lulled into a false sense of security by the brand name of 'Sony'. That will never happen again.
Adam Mercadante,
". . .poor-quality products that break almost as soon as you get them. . .". Bingo. I bought a brand new custom built Sony Vaio E Series laptop on 10/18. I did not receive it until 4 days ago (11/01). I had to wait two weeks and received a message saying something along the lines of "please be patient, we are building your laptop... good quality takes time". Today, it stops working entirely (11/04). It kept restarting after being on for between 5-10 minutes, saying I need to look up some error online and how to fix it; which I thought, how nice, make me go on a hunt for how to fix this problem. After searching on my desktop for how to fix the problem, I return to my laptop to find that it now won't boot up at all. It brings me to a blue screen which says "your computer needs to be repaired" and that if I do not have access to restore files I need to contact the administrator or manufacturer. I go to the website, am given a number, I call the number and am given another number which directs me back to the website. I open the live chat and talk to someone named Sasha who gives me a run around until she finally gives me a number which I have to call tomorrow for repairs and another number for returns; we'll see how that goes. Three days. I GOT THREE DAYS OUT OF THIS LAPTOP.
Roger Cowin,
Rishi Kumar,
I LOVE my Sony Vaio S Series! It's the best! I only got it for 9 at Bestbuy, it was 0 with one year of Bestbuy Protection and two years of Antivirus Software. Along with recently buying my Sony Vaio, I got Windows 8 for only .99, and gestures work with my trackpad– even though it is a little small. I love my Sony Vaio. I even bought a backpack designed for laptops, so the chances of me cracking my screen or my actual hard drive are minimum. If something does happen, I know I am covered with a manafacturing warranty for a year and also Bestbuy's one year warranty, so repair should be done quickly.
Hayfa,
Sony wants to charge £50 for recovery disks and never warned me about this extortionate cost when I started using my laptop. Now I want to cancel my extended 3-year warranty and Jacob at Sony
Vaio Support UK tells me I can't. I had to forward the terms proving that Sony will provide a pro-rata refund and am hoping they understand what clause 6 means: http://bit.ly/12ylRyL
I can't believe Sony support is clueless about what they're supporting!
Eduardo Resende,
Elliot Cottle,
K4ne,
I was never so disappointed by any Device.
Not even by Apple Products.
Andre,
Sony Vaio really sucks
nancy,
Bought a Sony VAIO for my daughter for Christmas 2012. It worked for a week and then the screen went black with a message "operating system mot found". Sony sent a tech over to our home to "fix" the problem. He put in a new hard drive because the original was defective. Then left 6 disks for us to work with to I guess "recover" windows 8. Well, after 1 to 1.5 hours of going through the disks 1-6, the computer would not take disk 6. We called Sony again and the phone tech took us through the whole routine again and after another 1 hour or so again, the same thing happened. Called Sony again and what they said was they were gonna send a packet with 6 disks in 3-5 days because disk 6 was probably defective. So after waiting four days for the tech to come to our house, now we have to wait another 3-5 days for some disks. They also had the nerve to ask me if I wanted to buy a 1 year extended warranty on the laptop. DON'T BUY SONY VAIO!
Scape,
i got a Sony S, costed me around 2k USD. Kept frrezing every time i opened it, and its insanely noisy. Note, i bought this in 2011 and when i sent it into repairs they said that the "tests"reveal no problem. Still my computers fucked up and i cant afford to buy another one.
Alexander,
Vaio sucks...love having a jet engine attached to my computer (the fan)
xxxxxxxx,
I got one of these dreaded laptops and guess what the jack that the powercord plugs into broke like a piece of wood the plastic is so cheap and its integrated into the motherboard and cannot be fixed without replaceing the motherboard plus the hdd is fried and its restore will not work.Sony sucks they use cheap plastic that is rigged to break so you have to keep giving them money after you buy there shitty product.They might as well make there laptops out of straws and wood.Its garbage fuck sony.
Bayu,
My Vaio always shutdown no matter I choose, restart, lock, log off, hibernate, or sleep. The amount of time to boot is also ridiculously long.
STUART GRAHAM,
SONY VAIO POWER BRICK SHOCKED MY MOTHER. SONY PROMISED TO REPAIR AND CHECK UNIT IN 4-5 DAYS. 6 WKS LATER SONY WANTS TO BILL ME 0 FOR THE REPAIR.
Sam,
My Vaio struggled just to sign this petition.
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