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Not a very big fan of Sony Vaio....my friend had a horrible experience with hers....
Sony sux so bad
I am a computer repair technician and manager for a store in the Seattle Area. Among certain computers I specialize in, including HPC clusters, servers and workstations, I also specialize in Laptop repairs and component level work. Aside from HP, Sony has to have the absolute worst laptops I have ever encountered. Their VAIO brand of laptops feature poorly made and poorly designed FoxConn motherboards that, given the extremely cheap components, I am surprised even work right out of the box. One of the biggest obstacles I deal with is in regards to cracked screens on Sony VAIO Laptops, as well as vibration damage to hard drives on their laptops. When someone cracks a screen, 9 out of 10 times it shorts the fuses on the motherboard rendering the backlight useless. Sometimes it does even further damage causing total failure of the entire backlight circuit on the motherboard and damaging the GPU, rendering the laptop useless. The issue with the hard drives have to do with the fact that despite the extremely high prices of Sony VAIO laptops, they offer no shock protection for their hitachi or toshiba drives that they feature, creating a situation where you have an extremely thin and fragile laptop that you have to practically baby to prevent head crashes, scratched platters or dead sectors within 6 months of purchasing the laptop. Sony VAIO is the 2nd worst brand of laptops ever. Right under HP.
I am extremely disappointed in SONY. My computer has not been working for three weeks. On looking for help on their website, I came across tasteless jokes such as "SONY doesn't cover breakages due to acts of God". When you're desperate, trying to get your computer to work, this just isn't funny. Trying to find the right contact number on their website is not straightforward, and once you do find it, it's an expensive number to call, after which you are left on hold for several minutes. When I finally got through I was informed that because of an update to their system, they couldn't give me much information and the operator I spoke to "promised" to call me back, which she never did. To make matters worse, they ask you to answer a questionnaire after the call - while you are paying through the nose for it! All they finally did was recommend a pick up service for out-of-warranty computers, ignoring my email with complaints. I gave up on them. All I can now say is, don't commit my mistake, don't buy a SONY VAIO!!!
I have 2 sony vaio's (circa 2011) and both of them suffer from the same problem....they are possessed. They decide to boot randomly. Absolute junk. The golden days of sony are over. In my mind, Sony is equated with "junk". Both of my alienware comps. run flawlessly. I'm sorry sony, however, after decades of loyalty (TV, audio, comps...etc.) I will not purchase anything more from your company. Later...and enjoy the ride to the bottom.
Poor componets, Sony makes crap!
I only hate Vaio because I bought one. I paid £2000 for a Vaio Z. The screen crapped out, They replaced it with a lower res screen and damaged it in the process. They then replaced the incorrect screen and damaged the lid and now I get a double click for every single. Oh, they will repair it again but they won't give a refund. They tried to send me a charge to apologise: they fucked this up as well, twice. Dreadful twats
I bought a Cyber-shot camera 10 months ago. Within two months to shutter wouldn't open unless I touched it. A month later the latch that keeps the battery and memory card in would open when put down. About a month later the dial (to change from flash to no flash, to memory to options, etc) became unhinged and turned. Basically so if I wanted to look at my pictures I had to click the button for flash. Recently I dropped the camera from about 2 1/2 feet from the group and that was the end of it. The lens would not retract and the shutter would not open.
So, I called Sony, they said so long as I can prove I bought it less than a year ago they can repair it for me and all I have to do is pay for shipping! Wow, what a great deal I thought. So I spend the money to ship it to Texas where 4 weeks later they call and say they can't fix it because the damage is too severe. I said, well your representative did NOT make it clear to me that this would be a problem, in fact she made it sound like everything was great! They said sorry, bye. I said, NO, I want a refund on my shipping and to talk to someone else. After refusing to transfer me to another person on the phone I hung up and called another number and spoke to someone else who told me the best they could do was give me a 50% off coupon for another Sony camera and that I should be receiving that via e-mail soon. I said, 'Fine'. The next day they call and say, actually we meant 15% not, 50%. Obviously I was livid and said forget the coupon I want a refund on the shipping, my shit camera sent back and I will be buying an Olympus Camera. Thanks. Bye.
Today I got really pissed off with my Vaio laptop and just out of seer frustration typed in the browser search "Sony Vaio Sucks" and wolla!!!! I am not the only one. Have this vaio laptop since last 4 years and it has never worked properly. Only after the first few months the display problems started and when I contacted the support guys they asked for as much as the laptop itself to repair!! I got temporary fix from outside and in few months the problem's back. And in my recent search found that it a very common problem and is due to some fucked up Nvidia card which Sony tried to hide. Never in my life I am going to spend a single penny on Sony product again. SONY VAIO SUCKS BIG TIME
I hate Sony Vaio too!!! E series is horrible.
Sony Vaio absolutely SUCKS! This is my first Sony Product and I will NEVER purchase another Sony product again. Unfortunately a friend recommended this computer to me and claimed it would last me many years to come. WRONG! Everything on this website is 100% True. They charge an exorbitant amount of money for a product that is defective, and they do not stand behind their products. I purchased a Sony Vaio VGN-FW590F3B in March 2010 a few months ago the computer stopped charging. Sony has a really defective design and placed the port for the power cord in the hinge of the lap top. I called Sony today because I feel they should repair the computer and I should not incur an additional repair cost because the product is defective. First off their website does not even recognize the model number. The agent on the line said that I could pay to ship the laptop in to have it analyzed for a Service fee but most likely the problem is a "hardware or motherboard" issue and the repairs are costly and exceed 0. So basically I need to buy another computer. How can Sony treat customers like this!? 00 for a computer that lasted 2 years? Ridiculous! Sony is a terrible product with terrible design and terrible customer service. Do not purchase any Sony products. You will regret it and so will your bank account!
15 month old TV bought for 2000 dollars and the LCD panel is defective; TV won't come on. They will give me 300 bucks off a new TV and were very rude about even that. Never buy them.
This computer has been hell since the day I opened it. I am so disappointed that I was lulled into a false sense of security by the brand name of 'Sony'. That will never happen again.
". . .poor-quality products that break almost as soon as you get them. . .". Bingo. I bought a brand new custom built Sony Vaio E Series laptop on 10/18. I did not receive it until 4 days ago (11/01). I had to wait two weeks and received a message saying something along the lines of "please be patient, we are building your laptop... good quality takes time". Today, it stops working entirely (11/04). It kept restarting after being on for between 5-10 minutes, saying I need to look up some error online and how to fix it; which I thought, how nice, make me go on a hunt for how to fix this problem. After searching on my desktop for how to fix the problem, I return to my laptop to find that it now won't boot up at all. It brings me to a blue screen which says "your computer needs to be repaired" and that if I do not have access to restore files I need to contact the administrator or manufacturer. I go to the website, am given a number, I call the number and am given another number which directs me back to the website. I open the live chat and talk to someone named Sasha who gives me a run around until she finally gives me a number which I have to call tomorrow for repairs and another number for returns; we'll see how that goes. Three days. I GOT THREE DAYS OUT OF THIS LAPTOP.
I LOVE my Sony Vaio S Series! It's the best! I only got it for 9 at Bestbuy, it was 0 with one year of Bestbuy Protection and two years of Antivirus Software. Along with recently buying my Sony Vaio, I got Windows 8 for only .99, and gestures work with my trackpad– even though it is a little small. I love my Sony Vaio. I even bought a backpack designed for laptops, so the chances of me cracking my screen or my actual hard drive are minimum. If something does happen, I know I am covered with a manafacturing warranty for a year and also Bestbuy's one year warranty, so repair should be done quickly.
Sony wants to charge £50 for recovery disks and never warned me about this extortionate cost when I started using my laptop. Now I want to cancel my extended 3-year warranty and Jacob at Sony
Vaio Support UK tells me I can't. I had to forward the terms proving that Sony will provide a pro-rata refund and am hoping they understand what clause 6 means: http://bit.ly/12ylRyL
I can't believe Sony support is clueless about what they're supporting!
I was never so disappointed by any Device.
Not even by Apple Products.
Sony Vaio really sucks
Bought a Sony VAIO for my daughter for Christmas 2012. It worked for a week and then the screen went black with a message "operating system mot found". Sony sent a tech over to our home to "fix" the problem. He put in a new hard drive because the original was defective. Then left 6 disks for us to work with to I guess "recover" windows 8. Well, after 1 to 1.5 hours of going through the disks 1-6, the computer would not take disk 6. We called Sony again and the phone tech took us through the whole routine again and after another 1 hour or so again, the same thing happened. Called Sony again and what they said was they were gonna send a packet with 6 disks in 3-5 days because disk 6 was probably defective. So after waiting four days for the tech to come to our house, now we have to wait another 3-5 days for some disks. They also had the nerve to ask me if I wanted to buy a 1 year extended warranty on the laptop. DON'T BUY SONY VAIO!
i got a Sony S, costed me around 2k USD. Kept frrezing every time i opened it, and its insanely noisy. Note, i bought this in 2011 and when i sent it into repairs they said that the "tests"reveal no problem. Still my computers fucked up and i cant afford to buy another one.
Vaio sucks...love having a jet engine attached to my computer (the fan)
I got one of these dreaded laptops and guess what the jack that the powercord plugs into broke like a piece of wood the plastic is so cheap and its integrated into the motherboard and cannot be fixed without replaceing the motherboard plus the hdd is fried and its restore will not work.Sony sucks they use cheap plastic that is rigged to break so you have to keep giving them money after you buy there shitty product.They might as well make there laptops out of straws and wood.Its garbage fuck sony.
My Vaio always shutdown no matter I choose, restart, lock, log off, hibernate, or sleep. The amount of time to boot is also ridiculously long.
SONY VAIO POWER BRICK SHOCKED MY MOTHER. SONY PROMISED TO REPAIR AND CHECK UNIT IN 4-5 DAYS. 6 WKS LATER SONY WANTS TO BILL ME 0 FOR THE REPAIR.
My Vaio struggled just to sign this petition.
They denied my warranty saying bullshit expenses for shipping 0 I have to pay no matter what. There laptop is shit and I suffered big time as I bought it for 1200$ and 0 repair cost for shit.
I mainly have slow internet and connectivity problems, and I know it is the Vaio, not the ISP. I ran a side-by-side test pitting my 00 new Vaio against an old and obsolete Dell. The Dell smoked the Vaio, with four times the speed.
WORST PC iVE EVER OWNED!!!! Got it for my wife for a Christmas gift and I've been embarrassed ever since she turned the thing on. I purchased this Sony VAIO because I wanted something that was sleek and apple-like. This thing isn't even close to an apple product. For that matter I've had more success with my old cell phones... worst product on earth!
I didn't have any problems the first few months of use. But then, the computer simply wouldn't run applications anymore. I went to the websites of the applications (Rosetta Stone, World of Warcraft, Wacom Bamboo tablet in particular, since all of these are very costly), but the errors I had been experiencing all said there was something wrong with the computer. I tried posting a question on the Sony community - it simply wouldn't post. I am extremely mad that I paid 0 for a laptop that doesn't do half of what I need it to - less than a year after purchase. I don't know where I'll get the money to replace this piece of junk. But I can promise my replacement laptop will definitely not be from Sony.
Lousy and very expensive assistance. slow computer,battery dies in 1 hour. Horrible updates.
SONY SUCKS!!! They could care less about a few unhappy people. I have a VAIO that has crashed twie in two months and the first happened right after I purchased. I wanted a replacement...HAHAHA!!! Not happening under the warranty. I will run over this piece of crap and go purchase a real computer. Still extremely frustrating.
I hate this computer. The worst peice of junk I've ever bought. I'd like to slap the manufacturer.
Makes me not want to buy sony ever again.
Everytime, seriously everytime, I got a Sony Vaio notebook for repair it was only hard to do because of Sonys tries to prevent the user from installing whatever they want, get into the bios, not booting from external disks or flash drives or simply horrible quality of LCD displays. A new problem with Sonys manipulated Windows 8 OS, you could almost bet on, are corrupted boot files out of nothing. And somehow Sony managed to make the annoying automatic repair option not to appear when you once need it. Sony Vaio, the standard of horrible build quility in software and hardware ways.
Got 2 Sony Vaios, CS series a while back. They came with a fan problem that was a fault from Sony. Obviously Sony South Africa wanted nothing to do with it. Customer care shoddy at best. So if u dont want hassles and to be treated like its your fault that ur Sony product is faulty from the get go, or a few weeks later, STAY AWAY FROM SONY!!!
VAIO is driver hell!!!!! A specfic order for their crappy driver installs!!
I am one of those, who bought sony vaio in 2011 being convinced that sony is still a good brand and produces high-quality products. Now, after some time, I know I have mistaken. I cannot say I have had such a bad experience with their laptops like many of you do, however I am not pleased with them either. My computer was from that series with better performance having decent CPU and graphics card. (But it was quite expensive when compared to the other laptops having the same - even better - specs) However, it has overheating issues that make it problematic for me to play even not that demanding computer games! My laptop just shuts down itself. That is also very annoying when playing a multiplayer game. Also the amount of having blue screen of death is uncountable. I have never had problems with BSOD on that big scale. And since I reinstalled my OS several times, I can calmly say that BSOD did not occur because of a software error, so it must be the hardware.
All in all, my trust in Sony was broken. I don't think I am going to buy any product from them ever again.
Absolute piece of shit. Hard disk developed problems in less than three months of ownership. When I would listen to music stored on the hard disk it would occasionally make a robotic 'skipping' noise. It did this from out of the box and just a day ago the hard disk failed. I will NOT be buying any more Sony products. I was clearly misled by believing Sony's 'reputation' of quality and durability. It is garbage.
Freaking -a. I bought an Asus finally after my sony finally stopped turning on--- started with not starting up 1/10 times. Now I have to put all of my weight on it over the motherboard and it can take up to 3 days to turn on. I hate sony vaios!!!! I tell everyone and their mother not to buy them!!
Worst computer ever!!!
Hangs all the time inspite of boasting a 2.5ghz i3 and 2gb ram. Even with Intel hd 4000 you cant run low config games. Seriously sucks!
IM LIKE ??????? THE WHOLE TIME
my system software became corrupted on my new laptop vaio e series. Sony charged me to purchase disks for the recover for . I will never buy a sony product every again and will tell every friend of mine to never buy a sony product
I like my laptop and all, but I HATE SONY SUPPORT. I had the most ignorant man talking over me, and when I ask if he could not hear he said that he could hear me fine. So I asked why he was talking over me; he ignored my question and yet again began to talk over me without regard to the customer. I am so annoyed, and my laptop definitely was not fixed.
Hi, I purchased a brand new sony vaio VPCS132GX laptop.. few weeks were fine, afterwards the HDD started screaming.. after like 7 months the HDD was gone... i replaced newone.. now another problem started.. the screen is flicking.. there are lines on the screen.. .. its my personal advise.. never ever buy sony vaio laptop.. and one more funny thing is , i tried to open the laptop screen.. what i found was the funnies thing.. it actually had SAMSUNG screen..
Damn u losers... i really am hating SONY VAIO..
Sony Vaio is piece of shit which I got after spending 1000 USD. It process very slow like anything, I got lost my keyboard very next day of warranty expires. I dont know who Idiot has designed this shit and sony is selling them..
It's amazing to me that a company can promise something, not deliver, and not be considered fraudulent.
If I promised something to my customers, and didn't: I'd be out of a job.
Sony doesn't have customer service department, I searched and search their web, only the support team which acts like robots, no soul, no heart. The empire is collapsing
2 laptops with GPU soldering problems? c'mon!!!
Sony Vaio sucks. I bought T series core i7 from Sony store. It broke three times already and this will be the fourth time sending the same laptop to the repair facility for repair. Sony Vaio sucks.
Bought my Sony vaio in 2011, and it has always been slow. The stupid media program constantly searches for media, even though I have clicked the option for this not to happen countless times. It is currently frozen, as it is daily. Funny part, it is Vaio Care that is frozen! Even better, the task manager I brought up to end the program is too! Never buy another Sony product...
WORST NOTEBOOK EVER
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I asked for a personalized one... Then it took 4 months, in one month the hard drive was caput...then in 10 months they exchanged the computer for a new one ( and gave me extended warranty for another 3 years) a year later again this vaio sound like I am in the middle of the airport...dealing with vaio customer is like dealing with hell
My Vaio has a flickering screen even in the BIOS setup and booting with Linux Ubuntu, so nothing to do with Windows.
Sony is ignoring us even though lots of users have the same problem (just google or vaio flickering screen)
Kelly W. Klunk,
What a piece of shit!!!
Signing this petition on my phone because the piece of shit vaio only decides to turn on about once a week if I'm lucky.
Word of advice if you're considering buying a vaio: don't.
And what about providing drivers for wifi card easily, or the nation homing Sony is just a reflection of Sony attitude? After wiping the whale and dolphins off the planet, after irradiating the all word by building Nuke plant over Faults They cannot provide easy access to Drivers.... ???LOL!!!
My family invested in a laptop for me, which was of course a big step. A sony E series it is and oh boy, what a waste of money. Frustrating really! 4 months in it got some random error and wouldnt start untill I refreshed it. Which btw, would not work because even that got an error. Thus the laptop wanted me to recocer my data into a hard drive and reset the laptop. Luckily I had an external hard drive, which when I tried to recovet data into. The laptop got stuck again and again and again
My life behind the computer has been HELL since I bought a Sony Vaio. I would rather have a typewriter that this 00 hunk of plastic!
New Vaio does not work properly and has caused me a loss of income and endless headaches